Host Terms

1. Introduction

These Host Terms ("Host Terms") are additional terms that apply to you if you list a yacht or provide charter services on the BIG TOYS CLUB platform ("Host", "you", or "your"). These Host Terms supplement and form part of our Terms of Service and Privacy Policy.

By listing a yacht or offering charter services on our Platform, you agree to be bound by these Host Terms. If there is any conflict between these Host Terms and the general Terms of Service, these Host Terms shall prevail for Host-related matters.

2. Host Eligibility

2.1 General Requirements

To become a Host on BIG TOYS CLUB, you must:

• Be at least 18 years of age
• Have the legal right to offer the yacht for charter
• Be the owner, authorised agent, or have legal authority to operate the yacht
• Provide accurate and complete information during registration
• Complete our identity verification process
• Agree to these Host Terms, our Terms of Service, and Privacy Policy

2.2 Commercial Operators

If you operate as a commercial charter business, you must also:

• Hold a valid Certificate of Operation (COO) or equivalent licence for commercial vessel operations in your jurisdiction
• Have an Australian Business Number (ABN) or equivalent business registration
• Maintain appropriate marine insurance coverage
• Comply with all applicable maritime safety regulations
• Ensure all crew hold appropriate certificates of competency and qualifications

2.3 Individual Yacht Owners

If you are an individual yacht owner offering occasional charters (not as a commercial business), you must:

• Verify that your yacht insurance permits charter use
• Ensure the yacht is safe, seaworthy, and properly maintained
• Comply with any applicable regulations for private vessel charters in your state or territory

3. Listing Requirements

3.1 Accurate Information

You must ensure your listing includes accurate and complete information about:

• Yacht specifications (length, type, year, manufacturer)
• Passenger capacity (maximum number of guests)
• Available amenities and facilities
• Crew details and qualifications
• Pricing and any additional fees
• Availability calendar
• Cancellation policy
• House rules and guest requirements
• Operating location and cruising areas

3.2 Photos and Media

All photos and media must be accurate, current representations of the yacht. You must own or have the right to use all images and content you upload. We may remove listings with misleading or inaccurate photos.

3.3 Pricing

You are responsible for setting your own prices. Your listing price must:

• Be displayed in Australian Dollars (AUD)
• Include or clearly disclose all mandatory fees (cleaning, fuel, etc.)
• Accurately reflect the charter cost before any platform fees
• Comply with any applicable price display requirements

3.4 Availability

You must keep your availability calendar up to date. If you receive a booking that you cannot fulfil, you must cancel it promptly. Excessive cancellations may result in account penalties or suspension.

4. Booking Management

4.1 Accepting Bookings

When you receive a booking request, you should respond within 24 hours. You may accept or decline booking requests at your discretion, subject to anti- discrimination laws. You must not decline bookings based on race, gender, religion, nationality, disability, or other protected characteristics.

4.2 Confirmed Bookings

Once you accept a booking, you are obligated to:

• Provide the yacht and services as described in your listing
• Communicate promptly with guests about any changes or special requirements
• Ensure the yacht is clean, safe, and ready for the charter
• Provide qualified crew as specified in your listing
• Honour the agreed pricing and inclusions

4.3 Host Cancellations

You should avoid cancelling confirmed bookings. If you must cancel, you must do so as early as possible. Host cancellations may result in:

• A cancellation fee (deducted from future payouts)
• Negative impact on your search ranking
• Warning or suspension of your account for repeated cancellations
• Loss of Superhost status (if applicable)

Cancellations due to unsafe weather conditions or genuine emergencies may be exempt from penalties. Contact us immediately if you need to cancel for these reasons.

4.4 Guest Cancellations

When a guest cancels, refunds will be processed according to the cancellation policy you selected for your listing. You will receive the appropriate portion of the booking amount as specified in your policy, minus any platform fees.

5. Payments and Fees

5.1 Host Service Fee

BIG TOYS CLUB charges a service fee on each completed booking. The current Host service fee is disclosed during the listing creation process and on your Host dashboard. This fee covers:

• Platform access and listing management tools
• Payment processing and fraud protection
• Guest verification services
• Customer support for bookings
• Marketing and promotion of your listings

Crew Network Service Fee: When you use the BIG TOYS CLUB crew matching service to staff your charters, a crew network service fee applies (current rate: database-driven, view in your Host Dashboard). This fee is calculated from the crew's gross earnings and covers crew verification, professional matching, payment processing, and ongoing support. This fee is separate from and in addition to the standard host service fee.

5.2 Payment Schedule

Payouts are processed according to the following schedule:

• Standard Payouts: Within 5-7 business days after the charter completion date
• First Booking: May be held for an additional 30 days for new Hosts
• Security Holds: Funds may be held longer if disputes or claims are pending

5.3 Payout Methods

You must provide valid Australian bank account details to receive payouts. We currently support direct deposit to Australian bank accounts. All payouts are made in Australian Dollars (AUD).

5.4 Taxes

You are responsible for:

• Understanding and complying with your tax obligations
• Collecting and remitting GST if you are registered for GST
• Reporting income from charter activities to the ATO
• Providing accurate tax information (ABN, tax file number as required)

BIG TOYS CLUB may be required to report Host earnings to tax authorities. We recommend consulting a tax professional regarding your specific obligations.

6. Safety and Compliance

6.1 Safety Requirements

You must ensure that:

• The yacht is seaworthy and properly maintained
• All required safety equipment is on board and in working condition
• Safety briefings are conducted before each charter
• The yacht complies with all applicable maritime safety regulations
• You do not exceed the maximum passenger capacity under any circumstances
• Alcohol consumption is managed responsibly and does not impair safe operation

6.2 Crew Requirements

If your charter includes crew, you must ensure:

• All crew members hold appropriate certificates of competency for their roles
• Crew members have valid medical certificates where required
• The Captain has authority to cancel or modify the charter for safety reasons
• Crew are properly trained in emergency procedures

6.3 Insurance

You must maintain appropriate insurance coverage, including:

• Marine hull and machinery insurance
• Public liability insurance (minimum $10 million recommended)
• Protection and indemnity (P&I) coverage for passenger liability
• Workers' compensation insurance for crew (if applicable)

Upon request, you must provide evidence of insurance coverage. We recommend consulting with a marine insurance specialist to ensure adequate coverage.

6.4 Regulatory Compliance

You are responsible for complying with all applicable laws and regulations, including:

• Australian Maritime Safety Authority (AMSA) requirements for domestic commercial vessels
• State and territory marine safety regulations
• Environmental protection regulations
• Food safety regulations (if providing catering)
• Workplace health and safety obligations
• Anti-discrimination laws

7. Reviews and Ratings

7.1 Guest Reviews

Guests may leave reviews after completing a charter. Reviews are important for building trust on our Platform. You may respond publicly to reviews to provide your perspective.

7.2 Host Reviews

You may also leave reviews for guests. This helps other Hosts make informed decisions about accepting bookings.

7.3 Review Guidelines

Reviews must be honest, relevant, and respectful. You must not:

• Offer incentives for positive reviews
• Threaten guests to influence their reviews
• Post false or misleading reviews
• Attempt to manipulate the rating system

8. Disputes and Damage Claims

8.1 Damage Claims

If a guest causes damage to your yacht, you may submit a damage claim through our Resolution Centre. Claims must be submitted within 14 days of the charter end date and include:

• Photographic evidence of the damage
• Description of the damage and circumstances
• Repair estimates or invoices
• Evidence that the damage was caused during the charter

8.2 Security Deposits

You may require a security deposit for your charters. The deposit amount must be disclosed clearly in your listing. We can facilitate holding security deposits through Stripe, which can be captured if a valid damage claim is approved.

8.3 Dispute Resolution

If you and a guest cannot resolve a dispute directly, either party may request mediation through our Resolution Centre. We will review the evidence and make a determination. Our decision is final regarding Platform-related disputes but does not affect your legal rights.

9. Your Responsibilities

9.1 Communication

You must:

• Respond to booking enquiries within 24 hours
• Provide accurate contact information
• Communicate any changes to bookings promptly
• Be available for guest questions before and during the charter

9.2 Platform Use

You must not:

• Encourage guests to book or pay outside the Platform to avoid fees
• Collect guest payment information directly
• Use guest contact information for unrelated marketing
• Discriminate against guests based on protected characteristics

9.3 Record Keeping

You are responsible for maintaining records of your charter activities for tax, insurance, and regulatory purposes. We provide tools to help you manage bookings and generate reports.

10. Termination

10.1 Your Right to Terminate

You may stop hosting on our Platform at any time by deactivating your listings. You must honour all confirmed bookings before deactivating, or properly cancel them and accept any applicable penalties.

10.2 Our Right to Terminate

We may suspend or terminate your Host account for violating these Host Terms, the Terms of Service, or for any reason that puts guests or the Platform at risk. This includes:

• Safety violations or unsafe practices
• Consistent negative guest feedback
• Fraudulent activity
• Failure to maintain required licences or insurance
• Excessive cancellations
• Violation of Platform rules

10.3 Effect of Termination

Upon termination:

• Your listings will be deactivated
• Pending payouts will be processed subject to any holds or disputes
• You must continue to honour any confirmed bookings in progress
• We may retain your data as required for legal and compliance purposes

11. Liability and Indemnification

11.1 Your Liability

You are responsible and liable for the charter services you provide. BIG TOYS CLUB is not liable for any claims arising from your charter operations, including personal injury, property damage, or service quality issues.

11.2 Indemnification

You agree to indemnify, defend, and hold harmless BIG TOYS CLUB, its directors, officers, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your operation of charter services
• Your breach of these Host Terms
• Any injury, death, or property damage related to your charters
• Your violation of any laws or regulations
• Any claims by your crew or employees

12. Contact Information

For Host-specific support and enquiries, please contact us: